We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Quality Assurance Analyst, you will be deeply involved in the end-to-end email, SMS and web pages development process, ensuring that every aspect of email development and the expected customer journeys is thoroughly validated. You will lead the QA/QC efforts across various email and web campaigns, working closely with cross-functional teams, including Project Managers, Email Developers, and Campaign Developers, to validate the end-to-end Email, SMS and Web page artifacts. Your role will involve developing and implementing processes for email, SMS and web page validation, engaging with campaign stakeholders to understand their requirements, and ensuring developed emails and web pages meet their needs. You will ensure adherence to company policies and procedures, maintain compliance with laws, regulations, and guidelines. Monitoring and tracking process issues, making recommendations to streamline, enhance, and improve overall processes.

At CIBC, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement, spending 2-3 days per week on-site, while other days will be remote.

How you'll succeed

• Execute Tests Against Standards: Evaluate Emails and Web pages against quality standards, raise issues and support with issue resolution. Execute sign-off of email and web page development.
• Communicate Standards & Documentation: Communicate quality standards and parameters to team members. Document as required checklists and reference documents.
• Defect Analysis: Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in email content, web pages, and content.
• Issue Resolution: Identify and analyze recurring issues, bugs, defects, and other problems, recommending and facilitating solutions to these issues.
• Feedback Review: Review client, customer, and user feedback.
• Compliance: Ensure adherence to company policies and procedures and maintain compliance with laws, regulations, and guidelines.
• Test Strategy Development: Translate functional and technical requirements, creative briefs, and wireframes into corresponding test strategy, test plan, and test cases.
• Collaboration: Collaborate with Project Management and Development staff through all stages of the project lifecycle.
• Testing Coordination: Estimate, prioritize, plan, and coordinate testing activities.
• Regression Testing: Perform thorough regression testing when bugs are resolved.
• Inventory Management: Manage inventory of devices, tools, accounts required to execute email and web page testing.

Who you are

• Experience as a Quality Assurance Analyst in a relevant role.
• 2+ years’ experience in email/web development testing.
• Experience in functionally testing emails, websites, and mobile applications using a variety of tools, emulators, browsers, and devices, in both English and French.
• Knowledge of QA techniques and processes through a marketing campaign or software development lifecycle.
• Hands-on experience with defect tracking systems, workflow management and processes (e.g.: JIRA, Bugzilla, Workfront), automated email testing tools (e.g.: Litmus or Email on Acid, DiffChecker) and web page testing (e.g.: SauceLabs or BrowserStack). Bonus: Experience with Salesforce Marketing Cloud Email and CloudPage studios.
• Accessibility Testing: Experience with accessibility testing to ensure product’s conformance to the Web Content Accessibility (WCAG) 2.0, Accessibility for Ontarians with Disabilities Act (AODA), and Web accessibility best practices.
• Quality Focus: Quality-focused, ensuring every piece of work is delivered defect-free and with the highest possible quality.
• Time Management: Excellent time management skills with a proven ability to meet deadlines.
• Continuous Improvement: Possesses a continuous improvement mindset to enhance checks, reduce errors, and improve overall email development quality.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 32nd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Communication, Customer Engagement, Dashboard Reporting, Digital Content, Digital Marketing Campaigns, Facilitation, Metrics Development, Teamwork, User Experience (UX)