We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a Consultant, ServiceNow Business Systems Analyst in the Technology Operations team at CIBC, you will bridge business needs and technology solutions for the aforementioned modules. You will lead the intake and analysis of asset management requests, facilitate requirements gathering, and maintain clear documentation. Collaborating with stakeholders, solution architects, and developers, you will design and implement solutions that align with organizational objectives and maximize the efficiency of ServiceNow internal processes. You will translate requirements into Agile user stories, support prioritization and delivery, and ensure solutions meet CIBC’s performance and security standards. You will oversee testing, demos, release coordination, and knowledge transfer, including bilingual documentation. Post-release, you will support business trials, incident management, and ongoing process optimization, while championing best practices and compliance with Agile and enterprise frameworks. If you are a strategic thinker with a passion for driving transformative change in strategies, we encourage you to apply for this exciting opportunity and be a key player in shaping the future of ServiceNow processes at CIBC.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Requirements Analysis & Stakeholder Collaboration - Work closely with IT Asset Management stakeholders, data owners, and technology partners to understand business needs, document functional requirements, and ensure shared understanding across teams. Apply structured analysis to assess current-state processes and support future-state enablement within the ServiceNow platform.
• ServiceNow IT Asset Management Knowledge - Apply hands-on knowledge of ServiceNow IT Asset Management capabilities, including Software Asset Management (SAM / SAM Pro) and Hardware Asset Management (HAM / HAM Pro), to support solution discussions, requirement refinement, and feature adoption within a mature enterprise environment.
• Agile Delivery & Story Development - Support Agile delivery teams by translating requirements into clear user stories and acceptance criteria, and by participating in backlog refinement, sprint planning, and delivery ceremonies. Maintain awareness of how work progresses through development, testing (SIT/UAT), and production release.
• Delivery Coordination & Enablement - Collaborate with Product Owners and delivery partners to support sequencing, dependency awareness, and readiness for implementation, including requirements related to integrations and data flows. Contribute to delivery planning while aligning with broader enterprise roadmaps and governance.
• Data, Compliance & Governance Awareness - Support solutions that meet enterprise performance, security, audit, and compliance expectations by maintaining attention to data integrity, documentation quality, and process consistency in regulated environments.
• Continuous Improvement & Collaboration - Contribute to ongoing optimization of ServiceNow processes and capabilities by sharing insights, supporting retrospectives, and promoting best practices across teams and stakeholders.

Who you are

• You can demonstrate 3+ years of experience. working as a Business Systems Analyst supporting ServiceNow solutions, with direct exposure to IT Asset Management, including SAM and HAM. You have worked within Agile delivery environments and are familiar with translating requirements into user stories and supporting delivery through development, testing, and release. You bring a strong understanding of ServiceNow platform concepts, asset lifecycles, and data relationships. You are comfortable collaborating with Product Owners, developers, architects, and business stakeholders in a matrixed enterprise environment.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Methodology, Analytical Thinking, Asset Management, Business Requirements, Business Systems, Business Systems Analysis, Innovative Solutions, IT Asset Management (ITAM), IT Process Improvement, Process Documentation, Service Delivery, ServiceNow Hardware Asset Management, ServiceNow Software Asset Management, Solutions Design, System Applications, Technical Knowledge