We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As part of the Fraud and Client Account Management team, the Senior Director, CAM Business Intelligence plays a pivotal role in managing our effectiveness by deploying robust reporting mechanisms to facilitate data-driven insights and strategic decision-making. This position is responsible for ensuring that effective solutions are developed, implemented, and continuously optimized.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Oversight and Implementation- Oversee the development and execution of dashboards and reports, ensuring alignment with business objectives.
• Analysis and Reporting - Conduct comprehensive analysis and reporting of fraud losses, operational workload, and effectiveness for collections and fraud operations.
• Data Asset Management: Manage and enhance data assets within Fraud and Client Account Management, ensuring data integrity and accessibility.
• Data Security and Collaboration - Oversee Internal and External Data Sharing Agreements and collaborate with teams to secure data access and usage
• Representation and Advocacy- Serve as the lead representative for Fraud and Client Account Management, guiding and communicating changes or enhancements to reporting and data systems
• Ensure compliance - with policies, standards, guidelines, and controls, applying them consistently so expectations are clear.

Who you are

• You can demonstrate extensive knowledge. Focus on financial industry and fraud management strategies. You have proven experience managing large, complex, multi-year programs involving payment systems, client-facing business processes, and regulatory changes. You have strong leadership skills with the ability to motivate and lead teams in a fast-paced, dynamic environment.
• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
• You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team goals.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Decision Making, Fraud Analysis, Fraud Management, Group Problem Solving, Long Term Planning, People Management, Project Management