What You'll Be Doing

• As the Chief Administration Officer (CAO) Private, Personal & Digital Banking (“US PP&D”) US Region, this role has the following functions:

• Establishment and maintenance of US operating model related to delivering personal banking solutions from our Private, Personal & Digital Banking teams.

• Operational management of US PP&D’s business plan including effective controls, administration and business management

Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Provide leadership in the development and execution of a Private, Personal & Digital Banking
  operating model that aligns with CIBC’s strategy and priorities and that mirrors CIBC’s mission and
  values.

• Collaborate with project team that is accountable to deliver on the implementation of a consolidated US Private, Personal & Digital Banking operating platform

• Assess and measure the effectiveness of US PP&D processes to identify operational effectiveness, potential synergies and integration opportunities while continuing to mitigate against operational risk.

• Collaborate with the leadership team to develop and implement plans for the operational
  infrastructure of systems, processes, and people to accommodate the rapid growth objectives of CIBC Private, Personal & Digital Banking.

• Provide leadership support of key strategic programs and initiatives that will increase profitability,
  enhance client experience, and drive operational efficiency and productivity improvement.

• Provide stewardship of and governance over US PP&D’s risk culture and management approach
  working in close collaboration with relevant stakeholders across the three lines of defense (Legal,
  Compliance, Operations, Technology, and Internal Audit).

• Partner with Legal, Risk Management, Operations and Compliance, to ensure that the regional needs are met with respect to effective controls, compliance, administration and general business
  management.

• Partner with Risk Management in risk operations and resources on behalf of the business, ensuring effectiveness of process design, efficiency of operations and timeliness of weakness identification and correction.

• Optimize levels of operating losses through design and continuous enhancement of operating control
  framework and risk measurement and monitoring systems.

• Provide vision, strategic direction and leadership in the management of business effectiveness,
  controls and operational risk across PP&D US.

• Understands and complies with internal policies, processes and procedures to effect prudent risk
  management and judgment. Recognizes relationship risk issues and seeks appropriate resolution

• Committed to invest, mentor and assist in the growth and development of others.

• Work collaboratively with internal partners and external professional advisors in identifying client
  needs and goals and developing advice-driven solutions for clients.

• Promote an environment that supports inclusion and reflects the CIBC brand.

Who you are

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

• As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

• Understanding and following the qualitative and quantitative components of our Risk Appetite Statements

• Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings

• Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls

• Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders

• Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution

• Minimum years of experience: 10+ years and Bachelor's Degree

• Strong leader with an ability to drive the strategic direction and development of an effective
  operating model that implements the business strategy while achieving results

• Conceptual thinker with a proven track record in general business management, including managing human capital, DOE, incentive compensation, etc. and in-depth understanding of appropriate metrics and technology

• Ability to work in an environment requiring strong interaction and relationships across various
  groups including Risk Management, Legal, Finance etc.

• Strong organizational and leadership skills sufficient to motivate and influence a large and inclusive group of individuals faced with significant organizational and procedural change, increasing
  competitive challenges and competing priorities

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