We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Key Responsibilities

System Configuration

• Customize and configure Encompass settings, fields, forms, and business rules to align with organizational processes and compliance requirements.
• Manage and implement workflow changes, templates, and reporting tools.
• Maintain a log of system enhancement requests and research new partner integrations.
• Conduct efficiency reviews of the current system to identify improvement opportunities.

User Management

• Create, modify, and deactivate user accounts and roles within Encompass.
• Assign permissions and troubleshoot user access issues.
• Conduct annual user reviews to ensure appropriate access levels.
• Provide user support and training as needed to maximize system utilization.

Integration with Secondary Market Investors

• Facilitate and manage integrations with secondary market investors as required.

Software Upgrades & Maintenance

• Plan, coordinate, and execute Encompass software upgrades and patches.
• Test new features and integrations prior to deployment to ensure system stability.
• Maintain comprehensive system documentation and change logs.
• Perform regular system health checks and develop/test disaster recovery plans.

Automation & Scripting

• Develop and maintain automation scripts to streamline business processes and reduce manual tasks.
• Leverage Encompass SDK, business rules, and custom scripting tools to enhance system functionality.

Troubleshooting and Support

• Diagnose and resolve hardware, software, and network issues related to Encompass.
• Provide technical support to end-users and collaborate with IT staff as needed.

Compliance & Security

• Ensure system configurations and user access comply with internal policies and regulatory standards.
• Monitor system performance and security, addressing vulnerabilities as needed.

Collaboration & Support

• Work closely with mortgage operations, IT, compliance, and vendor support teams.
• Serve as the primary point of contact for Encompass-related issues and system enhancements.

Vendor Management

• Coordinate with vendors for hardware/software procurement and support.

Capacity Planning

• Monitor system capacity and plan for future growth to support business needs.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field (or equivalent experience).
• 5+ years of experience administering Encompass LOS or similar mortgage software.
• Strong knowledge of Encompass configuration, user management, and workflow automation.
• Experience with Encompass scripting, SDK, and custom business rules.
• Familiarity with mortgage lending processes and compliance requirements.
• Excellent problem-solving, communication, and organizational skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.

CONDUCT & CULTURE RISK

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

• Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls
• At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals
• Understanding and following the qualitative and quantitative components of our Risk Appetite Statements
• Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings
• Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls
• Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders
• Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution

AUTHORITIES/DECISION RIGHTS

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
• As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination.

WORKING CONDITIONS

·This role operates within a normal office environment

• Travel required: Occasional

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $120,000.00 - $140,000.00 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 10th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Application Production Support, Brokerage Services, Business Requirements, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Technical Knowledge, Work Collaboratively