We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As an integral member of the Personal Banking Product team and reporting to the Senior Director, Strategy, Business Management and Communications; you’ll lead the development and execution of internal and external communications for CIBC’s Savings, Investing & Advice products. As the Group Product Manager, Product Communications, you’ll ensure all communications – channel, product, regulatory, digital and those required by law or regulation—are clear, concise, compliant, and aligned with CIBC’s purpose. You’ll collaborate with partners across the bank to deliver high-quality communications that support business initiatives, compliance requirements, and client needs. You’ll also play a key role in creating client value propositions and sales collateral, and in driving continuous improvement in communication processes.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Communication strategy and execution - Develop and deliver clear, accurate, and compliant communications for clients and internal audiences, ensuring alignment with CIBC’s brand and regulatory requirements. Lead the creation of client value propositions, sales collateral, and campaign messaging to support business growth and client engagement. Translate complex business objectives into simple, effective communications tailored to diverse audiences.

• Develop and deliver effective communications - Create radically simple, accurate, effective, and compliant communications for clients and internal audiences. Lead the creation of client value propositions and sales collateral to support business growth and client engagement. Translate complex business objectives into clear, actionable communications tailored to diverse audiences.

• Stakeholder engagement and collaboration - Work closely with Product, legal, compliance, corporate communications, channels, marketing, risk, and senior leaders to obtain timely input, feedback, and approvals. Coordinate with product owners and channel leaders to ensure communications reflect business priorities and client needs. Ensure client communications are accompanied by clear internal messaging and previewed with partner teams and leaders as needed.

• Project and process management - Manage multiple priorities and timelines, keeping stakeholders informed on the status of communication strategies and deliverables. Facilitate timely feedback and review of all communications, recommending and securing necessary approvals. Track lessons learned from regulatory and production issues, product launches, and campaigns, and recommend changes for continuous improvement. Identify and implement process improvements to reduce delays, rework, and inefficiencies in communication workflows.

• Measure and ensure compliance - Establish and maintain key performance indicators to measure the effectiveness and impact of product communications. Fulfill the role of Record Retention Coordinator for all internal and external communications, ensuring compliance with CIBC’s policies and regulatory requirements.

• Executive presentations – develop and help the Strategy team with EXCO presentations ensuring clear and concise messaging and communications.

Who you are

• You have a degree/diploma in Communications, Journalism, Marketing, Business, or a related field.

• You can demonstrate experience of 5+ years in communications, marketing, or product management, ideally within financial services. You have a proven track record in developing both internal and external communications, managing products, and executing business strategies. Key skills include creating client-focused communications, sales materials, channel messaging, value propositions, and internal communications. You possesses strong problem-solving abilities, excellent communication skills, and solid financial acumen. Familiarity with savings and investing portfolios is considered an asset. It’s an asset if you have good understanding of the savings and investing portfolios.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work to deliver your best.

• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• Values matter to you: You bring your real self to work and you live our values—trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Cases, Business Development, Business Planning, Market Research, Product Analysis, Product Development, Product Management