We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As an integral member of Simplii Financials’ Experience and Design team, reporting to the Senior Director, Digital Experience and Design, the Designer, Core Applications, Simplii Financial will be instrumental in crafting exceptional user experiences for Simplii’s Core Applications, as well as back-office tools used by contact centres and support teams. The Designer, Core Applications will work closely with process engineering, development, and design teams to deliver intuitive, accessible, and scalable solutions that empower employees and elevate client experiences. By applying user research, data insights, and design thinking principles, you will streamline workflows, enhance usability, and create seamless experiences for our internal and external stakeholders.

At Simplii Financial, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1 to 2 days per week on-site, while other days will be remote.

How You’ll Succeed

• User experience design - Design and deliver user-centric solutions for Simplii Core Applications and back-office call centre tools. Create wireframes, prototypes, high-fidelity mock-ups, and user flows to communicate design ideas effectively, conduct usability testing and iterate designs based on feedback and data insights. Ensure designs meet WCAG accessibility standards and are optimized for usability and scalability. Work with the design system team to expand and refine components for internal tools. Advocate for a human-centered design approach and champion user needs throughout the product development lifecycle.

• Cross-functional collaboration - Build and maintain strong relationships with process engineering, development, and design teams to deliver end-to-end solutions. Collaborate with UX researchers to incorporate user insights into the design process, to deliver high-quality, audience-first content.

• Stakeholder management - Partner with stakeholders to understand business needs and translate them into actionable design requirements. Build and maintain strong relationships with internal and external stakeholders, ensuring alignment on strategic priorities and fostering collaboration to achieve business objectives. Act as a trusted advisor, effectively communicating insights, managing expectations, and driving consensus across cross-functional teams at varying levels in the organization.

Who You Are

• You have a degree or diploma in UX Design, Human-Computer Interaction, or a related field.

• You can demonstrate 4 to 6 years work experience in UX/UI design for software applications, with a focus on internal tools or enterprise applications.

• You can demonstrate 4 to 6 years of work experience and excellent proficiency using Figma and Adobe Creative Cloud, strong understanding of user-centered design principles, inclusive design, and WCAG accessibility guidelines.

• You have 4 to 6years of work experience designing for responsive web applications, familiarity with iOS/Android design patterns and a proven track record of delivering impactful user experiences.

• Attention to Detail. You ensure every design artefact meets the highest standards of quality and consistency.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results. You bring curiosity, ownership, strong organizational skills and accountability to your work. You embrace change, seek out innovative solutions and thrive in a fast-paced, hybrid work environment.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You care deeply about delivering value to clients and advisors, and believe in the role of thoughtful, timely and compelling content in helping Canadians navigate their financial journeys with confidence.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Accessibility Standards, Design, Governance Management, Process Diagrams, Relationship Building, Scrum (Agile), Teamwork, Time Management, UI/UX Design, Use Cases, User Experience (UX), User Experience (UX) Design, User Interface (UI) Design, User Interfaces (UI)