We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Reporting to the Sr. Manager; the Consultant, Digital Operations plays a key role in maintaining and enhancing the AI Daily Monitoring process while also supporting digital vendor relationships. In this role, you will lead a team of AI Monitoring Analysts to ensure daily logs are scored effectively and within the defined SLAs for the team. You will work closely with vendors to support the daily maintenance and operations of vendor-hosted products. Additionally, you will collaborate with your immediate team to score a high volume of logs each day. It will be your responsibility to ensure that your team closes the loop for each AI monitoring log. This is a highly collaborative role that involves working with the AI product team, development resources, technology partners, technical writers in the Knowledge Management Team, and various lines of business across the Bank. Your ability to manage vendor relationships, provide leadership to your team, and work effectively in a high-volume, fast-paced environment will be critical to the success of this role.

How You’ll Succeed

• Generative AI Knowledge - Working knowledge of machine learning (LLM) and Generative AI principles and frameworks

• Stakeholder and Vendor Management - We are looking for a dynamic professional to manage stakeholder relationships and vendor partnerships effectively. Responsibilities include fostering collaboration, aligning stakeholder goals, and monitoring vendor performance. The ideal candidate will possess strong communication, negotiation, and problem-solving skills, ensuring seamless operations and value-driven outcomes for the team.

• Collaboration with a one-team approach - Work closely as a team with our immediate team, business stakeholders and technology partners to achieve a high level of accuracy.

• Monitor the performance of AI Monitoring Analysts - Make data-driven decisions to enhance process effectiveness coaching your team to learn, upskill in this space.

• Foster a culture of innovation and continuous improvement – Encourage the exploration of reducing manual work effort within built AI processes.

• Deliver with speed - You work with a sense of urgency to coach and motivate the team to achieve daily targets.

• Power BI Reports: You know how to use the Power BI Report suite, work with a reporting SME to understand accuracy rates and further define and build out operational reporting for the Daily Monitoring Process

Who You Are

• You can demonstrate experience. You have 4+ years of experience supporting projects with a focus on AI, digital, innovation, client experience and self-driven to meet objectives.

• You work well in ambiguity. and where things are unclear or changing. You recognize that innovation often requires figuring out the next steps, even when the path isn’t obvious. You adapt easily to changes in direction.

• You’re a creative problem solver. You develop imaginative solutions and new ways of thinking about situations, problems, and opportunities.

• You’re a team player driven by collective success. You work incredibly well and establish strong relationships with your immediate teammates, internal business partners and external vendors.

• You’re a storyteller. You can take complex and technical ideas and explain them in a way that everyone can understand, making complicated concepts easy to grasp. You have a talent for bringing together different pieces of information to tell a clear story, focusing on the important points that matter to your audience.

• You're tech savvy. You seek out innovative solutions and embrace evolving technologies. You easily adapt to new tools and trends.

• You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

AI Concepts, AI Systems, Communication, Dashboard Reporting, Digital Content, Facilitation, Generative AI, Metrics Development, People Management, Stakeholder Collaboration, Stakeholder Communications, Stakeholder Influence, Stakeholder Partnerships, Teamwork, Vendor Relationships