We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining CIBC’s Enterprise Service Management & Automation team. As a ServiceNow Platform Demand Lead, you’ll oversee the end-to-end demand lifecycle, from intake to governance approval, ensuring alignment between business goals and platform capabilities. You’ll act as a key liaison between business stakeholders and IT, facilitating the evaluation, prioritization, and execution of new platform demands.

At CIBC, we create an optimal work environment for you to thrive in your role. Details regarding your work arrangement (the proportion of on-site and remote work) will be discussed during your interview.

How You’ll Succeed

• Manage Demand Intake and Evaluation - Oversee the day-to-day intake and tracking of new demands related to ServiceNow products and capabilities. Collaborate with requestors to clarify business value, urgency, and scope of their submissions. Ensure completeness and accuracy of demand entries to support timely assessment.
• Facilitate Strategic Assessment - Lead impact analyses and technical feasibility reviews of incoming requests. validate alignment of proposed demands with enterprise objectives and platform strategy. Coordinate assessment efforts with Product Owners, Process Owners, and Architects.
• Drive Prioritization and Governance - Coordinate cross-stakeholder prioritization efforts and prepare materials for governance forums. Support or chair platform/portfolio demand boards, helping drive decisions on approval, deferral, or rejection. Maintain alignment of approved demands with product roadmaps and architectural standards.
• Ensure Transparency and Pipeline Health - Monitor the health of the demand pipeline and provide regular reporting to stakeholders. Deliver insights on demand trends, statuses, and bottlenecks. Support continuous improvement of demand processes and related governance frameworks.

Who You Are

• You can demonstrate 5+ years of experience – in business experience in product management, business analysis, or platform governance within enterprise environments. You understand portfolio governance frameworks and strategic planning processes. You have ServiceNow familiarity in platform capabilities and the demand-to-value lifecycle. You’ve worked in Agile or hybrid delivery models, using tools such as JIRA or ServiceNow Demand Management. A ServiceNow Certified System Administrator (CSA) or training in Demand/Strategic Portfolio Management is a plus.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 15th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Systems Analysis, Collaborating, Demand Management, Portfolio Management, Product Management, ServiceNow Agile Development, ServiceNow Demand Management, ServiceNow IT Service Management, ServiceNow Platform, ServiceNow Release Management