Discover Technata Job board

Find your next tech job in Kanata North, Canada’s largest technology park. Then explore endless international opportunities and dream about where your career will take you. With the Country’s largest density of technology companies ranging from promising startups to leading global giants, Kanata North is the place to be if you are serious about a career in tech.

IVR Test Engineer



Quality Assurance
Toronto, ON, Canada
Posted on Friday, May 26, 2023

Position Description:

• Work closely with project team to automate systems testing of new functionality
• Analyze and translate user stories, functional and technical specifications into automated test scripts.
• Update and maintain automated test suites with new changes.
• Other duties related to running automated test scripts.
• Participate in events with an agile team using SCRUM methodologies.
Must Have:
• Overall all 4-5 years of progressive experience with software testing
• Minimum 2 years’ experience in automation testing
• IVR application familiarity (speech & DTMF systems)
• Experience with Agile Methodology
• Experience with Jira
• Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara)
• Expert Computer skills:
o Selenium WebDriver and Selenium Grid
o Experience with testing Conversational AI solutions using tools such as Cyara
o VBA and Excel (spreadsheets and macros)
o J2EE (Java, Servlets, JSP, EJB, JSF)
• Strong communication skills, aptitude for making complex situations understandable to others
• Strong analytical abilities, attention to detail
• Ability to set and manage competing priorities
• Flexible to work outside of normal business hours including weekends occasionally
Good to Have:
• Insurance experience an asset
• Experience with Call Center Testing


  • Delivery Management
  • Detail-oriented
  • Financial Services
  • Jira
  • Test Case / Script Development
  • Test Design
  • Waterfall Model

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

See more open positions at CGI

Something looks off?