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Pre-Sales Service Architect



IT, Sales & Business Development
United Kingdom
Posted on Thursday, May 25, 2023

Position Description:

Put yourself at the centre of the digital revolution, motivating highly talented Agile teams to deliver complex projects that matter.
Pre-Sales Service Architects are trusted to work closely with a wide range of current and potential new clients on exciting projects with real-world purpose and impact. Based anywhere in the UK, you’ll work remotely but will be flexible with (expensed) travel as required to client sites and bid workshops between London, Reading and Solihull.

Working within the Solution Architecture and Sales (SAaS) team of Global Technology Operations (GTO) UK, you will have practical experience of service delivery and a keen interest and aptitude for designing ITIL-aligned services.
You will own the service related elements of bids - designing, costing, documenting and securing approval for Service Desk and Service Management service designs and costs.

CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee.

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector. Join us and you’ll be part of an open,
friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Your future duties and responsibilities:

Sitting within our Global Technology Operations business unit, our pre-sales ITSM Consultants design a variety of service solutions to support bids with new name clients. Working across Large IT Service bids and application opportunities, the work is varied in complexity. You will be part of the Pre-sales team working with other Subject Matter Experts including Cloud, Network and Transition specialists.

The Pre-Sales ITSM Consultant will:

•Lead the Service Management elements of complex bids throughout the full lifecycle, creating compelling, competitive, winning service management proposal content
•Design, cost and document the service elements of the solution, consulting with the delivery teams on any non- standard service elements to ensure that the requirements and scope are well understood and deliverable.
•Forge a strong link with delivery teams to both understand their capabilities and current service offerings and influence further development of our service management services.
•Present at client dialog meetings, review and negotiate achievable, commercially acceptable service levels and maintain a library of service management bid collateral.
•When a bid is won, facilitate a smooth handover of a completed Service Design Package to the Service Management Transition team.
•Influence development of ITSM services and propositions, in line with market developments and modern service management approaches, and provide input into the development of standard service wraps for new technical services.
•Identify and contribute to CSI initiatives within the ITSM and SAaS teams.
•Mentor junior team members, peer review their work and provide advice and guidance

Required qualifications to be successful in this role:

•A strong interest in all aspects of service management, with understanding of how trends and changes, such as incorporation of Agile and DevOps concepts, service management for cloud services, automation can influence service design.
•Practical experience of operating across the Service Management Lifecycle
•Ability to produce written material (reports, processes, case studies, proposals etc.) to a high standard
•Confidence to effectively converse with clients and manage stakeholders at all levels, delivering high quality, engaging presentations.
•Practical experience of designing and / or working within a Service Integration and Management (SIAM) service
•Strong commercial understanding – ability to model service credits, assess any risk and articulate internally.
•Familiarity with IT Service Management tooling functionality and configuration, such as ServiceNow and BMC Remedy
•Experience of IT service delivery areas in addition to IT Service Management and Service Desk, including End User and Application support services is desirable

Essential: ITIL Expert / Managing Professional or demonstrable progress towards towards the certification
Desirable SIAM Foundation / Professional, Agile Service Manager


  • Leadership
  • Solutions Architecture

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.