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Senior Software Engineer - Mainframe Production Support



Software Engineering, Customer Service
Hyderabad, Telangana, India
Posted on Thursday, May 25, 2023

Position Description:

Works independently under limited supervision and applies knowledge of subject matter in Applications Development. Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialization to develop simple applications solutions

Your future duties and responsibilities:

Monitor and provide support for the applications / batch jobs in Production
Should be technically strong in COBOL, JCL, DB2 and have excellent debugging and analytical skills.
Flexible to work in shifts
Should be able to do root cause analysis within SLA
Should coordinate with stake holders for any issue resolution as needed
Be proactive and understand the business functionality
Able to understand the complete workflow of the Application
Able to handle complex situations and reduce the business impact with minimum downtime
Create support documentation.
Proactively identify any performance issues and recommend resolution
Should be well versed with SQL and coding standards
Participate in code hand over meetings with IT teams.
Take the ownership of the tasks and need to work independently.
Should have effective communication skills
Ensure all incident tickets are resolved within SLA.
Should be a quick learner and upskill based on project needs

Required qualifications to be successful in this role:

4+ years of overall work experience
Education: Computer Science (BE / BTech / MTech / MS) from Tier I Premier institutes
Willing to work in production support and 24*7 Shifts
Location: Hyderabad/Bangalore/Chennai
Np: 0 to 30days


  • DB2
  • Mainframe
  • CICS
  • JCL

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

See more open positions at CGI

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