Position Description:

Monitoring

Daily Operating System /Application alert handling and response/troubleshoot/reassigning to correct groupâ
Adherence to customer established SLA's
Troubleshoot the alerts based on the work instructions.
To co-ordinate with the appropriate teams for resolution.
Daily health checks of the Application supported.
Periodic and timely updation of tickets with proper log comments
Documents; tracks and monitors the problem to ensure a timely resolutionâ
Improves system performance by identifying problems and recommend changesCriteria:
Provides support to customers with a high degree of customer service; quality and technical expertise
Daily BAU L1 Support on Windows/UNIX/Telecoms/Application infrastructure
Ownership of alerts till its logical resolution.
Should be flexible in working in 24/7 environment
Good communication skills

Skills:

• Communications Management
• English
• Incident Management
• Problem Management
• Change Management
• Technical Analysis

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.