Manager, Modern Workplace & Application Services
Remote
CAD 120k-140k / year
About Calian
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence, space, health, nuclear energy, public safety, and government.
We create innovative solutions that tackle complex challenges and help organizations and communities stay resilient, informed, and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our team.
Position Overview
We are looking for a Manager, Modern Workplace and Application Services to lead the delivery, support, and continuous optimization of enterprise SaaS platforms, with a primary focus on Microsoft 365.
This role is responsible for ensuring reliable, secure, and high-performing collaboration services that enable business operations while driving AI adoption and modern workplace innovation across the organization.
Reporting to the Director, Information Systems, you will lead a team of subject matter experts, providing both technical guidance and leadership to support application services, resolve complex issues, and deliver scalable, technology-enabled solutions.
Responsibilities
- Define and lead the strategy and roadmap for modern workplace and application services, including Microsoft 365, enterprise SaaS platforms, and desktop applications
- Drive adoption of AI and automation capabilities to enhance productivity, streamline workflows, and improve user experience
- Oversee end-to-end service delivery, ensuring platforms meet performance expectations, service levels, and user satisfaction targets
- Lead application lifecycle initiatives including implementations, upgrades, integrations, and feature enablement
- Provide reporting and insights on platform performance, adoption, and risks to support data-driven decision-making
- Partner with business leaders to translate requirements into scalable, technology-enabled solutions
- Drive continuous improvement through process optimization, standardization, and automation
- Lead and develop a high-performing team, fostering accountability, innovation, and continuous learning
- Support the team in resolving complex technical issues and act as a subject matter expert within the Microsoft ecosystem
- Guide project execution including application onboarding, migrations, and implementation initiatives
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent experience
- 5 or more years of experience in IT service delivery, modern workplace technologies, and enterprise application management
- Strong technical expertise in Microsoft 365 and the Microsoft ecosystem
- Experience supporting SaaS platforms, desktop applications, and ITSM tools such as Jira or equivalent
- Experience leading or supporting technology implementations, migrations, or transformation initiatives
- Understanding of governance, security, and compliance within cloud-based environments
- Experience driving AI adoption, automation, or digital workplace innovation initiatives
- Demonstrated leadership or team lead experience with the ability to guide and support technical teams
- Strong analytical mindset with experience using metrics and KPIs to drive performance
Additional Requirements
- Ability to obtain and maintain required security clearance
- Ability to work in a hybrid environment with a preference for candidates located in the Ottawa area
- Ability to work within the Eastern time zone or align with team operating hours
- Strong ability to collaborate with stakeholders and support a team of technical specialists
- No travel required
Compensation
$120,000 to $140,000 with eligibility for an incentive bonus as part of the overall compensation package
Position Type: Full-time
We have 1 available position(s).
#LI-CH1# #SF#
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All evaluations and decisions are made by real people on our recruitment team and hiring managers. All applicants are reviewed and only those chosen for an interview will be contacted by our recruiting team.
How we hire
- Our hiring process is designed to help us get to know you and discover if you are the best fit for our team. It's also an opportunity for you to gauge if a role at Calian is the right fit for you.
Throughout the process, we’ll share details of the kind of work you’ll be doing, the projects you’ll be working on, the team you’ll be joining, and what it’s like working at Calian. Our biggest tip throughout the process is to just be your authentic self! - Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as enhance our culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next opportunity.
During the recruiting process, you’re encouraged to notify us of any accommodations you may require. We’ll be happy to help.
- We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines:
- Do your research on Calian, the department, and team you are looking to join
- Add a cover letter that explains why you are a good fit for this position
- Share a portfolio, personal websites, or links to your professional social media
- In your CV, highlight your key achievements - this is your time to brag
- Include dates! Share the timeline of your experience
- Stand out by tailoring your resume to each position you apply to
- Only apply to roles you’re genuinely interested in and that align to your experience
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- Be prepared! Do your research on Calian, the department, and team you are looking to join
- View the responsibilities for the role and find examples that demonstrate how you’ve completed these in your previous work experience
- Prepare a list of questions to ask us
- Dress business casual for your interview (virtual and in person)
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- We assess your skills and fit, you assess our fit for you
- We keep you updated and share expectations as we make progress in the recruiting cycle
- Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process
Perks and benefits
- Competitive, company-paid benefits
- Generous time off package
- Stock purchase plan
- RRSP program
- Flexible work hours for eligible roles
- Programs to support employee health and well-being