Position Overview

Calian is seeking a Contract Manager to join our Health Services team. This is a 12-month maternity leave replacement. This client-facing role is responsible for overseeing healthcare contracts of varying size and complexity, ensuring strong workforce and client satisfaction, financial performance, and operational excellence.

Based in Ottawa in a hybrid work environment, you will manage budgets, schedules, and human resources while building and maintaining strong client relationships. You will also play a key role in supporting contract growth, improving processes, and ensuring timely, high-quality service delivery.

Responsibilities

Contract Management & Delivery

• Ensure contracts meet workforce satisfaction, client satisfaction, compliance, and financial performance targets
• Serve as the primary client contact, building strong relationships and addressing issues proactively
• Track progress, quality, and performance of work at client sites
• Manage budgets, cash flow, schedules, resources, invoicing, and approval of timesheets
• Support contract renewal, retention, and growth opportunities
• Ensure accurate and timely monthly billing and contract reporting
• Monitor key performance indicators and communicate contract status to leadership
  
  

Proposal & Business Support

• Support proposal reviews, pricing meetings, and responses to client Requests for Proposals
• Identify opportunities to expand contract scope or increase revenue, collaborating with Sales as needed
  
  

Process Improvement & Team Contribution

• Contribute to forecasts, annual budgets, and team initiatives
• Identify and implement improvements in contract delivery processes and internal procedures
• Collaborate with internal teams and Divisional Services (HR, Payroll, Finance) to support effective information flow
  
  

Qualifications

• Post-secondary education in healthcare, business, or a related field
• 3 to 5 years of experience in contract administration, project management, or a healthcare environment
• Strong financial acumen and proficiency with Microsoft Office tools, including Microsoft Project
• Excellent organizational, interpersonal, negotiation, and problem-solving skills
• Results-driven with the ability to adapt to changing priorities
• Bilingualism (English/French) is an asset
  
  

Additional Requirements

• Ability to work flexible hours
• Strong sense of urgency with a proactive, solutions-oriented approach
• High level of discretion and sound judgment when handling sensitive matters
• Ability to manage multiple priorities in a fast-paced environment
• Strategic thinking with the ability to anticipate issues and develop effective solutions
  
  

Compensation

$80,000 - $90,000

Position Type

We have 1 available position.



Perks And Benefits

• Flexible work hours
• Robust company-paid benefits
• Generous time off package
• A balanced approach to work and life
• Stock purchase plan
• RRSP program*
• Work from home options