Supervisor, SOC
Calian
People & HR, Operations
Remote
Posted on Nov 1, 2025
Position Overview
The Supervisor, Security Operations Center (SOC) oversees daily SOC operations to ensure timely detection, triage, and response to cybersecurity threats. This role leads a 24×7 team of SOC Analysts, ensuring high-quality Managed Detection and Response (MDR) services while driving operational excellence, technical collaboration, and continuous improvement. The Supervisor also partners with Sales, Technical Leads, and Customer Success teams to respond to RFPs, integrate client feedback, and enhance service delivery. Strong communication skills, client interaction, and a collaborative management style are key to success in this role.
Location
Ottawa, ON
Hybrid, CAN
Hybrid, CAN
Job Type
Full Time
Responsibilities
- Lead, mentor, and support SOC Analysts across shifts to maintain high performance and engagement.
- Oversee SOC operations to ensure efficient detection and response to security incidents.
- Act as an escalation point for complex events and guide technical investigations.
- Monitor SOC KPIs, SLAs, and dashboards to ensure service quality and operational effectiveness.
- Develop and maintain SOC processes, playbooks, and standard procedures.
- Collaborate with Threat Intelligence, Incident Response, and SIEM Onboarding teams.
- Support Sales and Customer Success Management with RFPs and client feedback.
- Conduct training, simulations, and knowledge-sharing sessions to build team capability.
Qualifications
- Bachelor’s degree in Computer Science, Information Security, or equivalent experience.
- 5+ years in cybersecurity operations, including 2+ in a SOC or MSSP leadership role.
- Proficient with SIEM platforms (Microsoft Sentinel preferred), EDR tools, and threat intelligence solutions.
- Familiar with MITRE ATT&CK, incident response frameworks, and threat hunting.
- Strong communication, leadership, and decision-making skills under pressure.
- Certifications such as SC-200, AZ-500, GCIH, or CEH are assets.
Additional Requirements
- Excellent communication and collaboration skills with clients and internal teams.
- Occasionally support Sales and Technical Leads with RFPs and service enhancements.
- Available after hours for emergencies and occasional shift rotations to assess performance.
- Proven ability to manage workload balance, morale, and continuous improvement in a 24×7 environment.
- Handle escalations professionally, maintaining trust and service quality.
#LI-SL1# #SF#
How we hire
- Our hiring process is designed to help us get to know you and discover if you are the best fit for our team. It's also an opportunity for you to gauge if a role at Calian is the right fit for you.
Throughout the process, we’ll share details of the kind of work you’ll be doing, the projects you’ll be working on, the team you’ll be joining, and what it’s like working at Calian. Our biggest tip throughout the process is to just be your authentic self! - Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as enhance our culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next opportunity.
During the recruiting process, you’re encouraged to notify us of any accommodations you may require. We’ll be happy to help.
- We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines:
- Do your research on Calian, the department, and team you are looking to join
- Add a cover letter that explains why you are a good fit for this position
- Share a portfolio, personal websites, or links to your professional social media
- In your CV, highlight your key achievements - this is your time to brag
- Include dates! Share the timeline of your experience
- Stand out by tailoring your resume to each position you apply to
- Only apply to roles you’re genuinely interested in and that align to your experience
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- Be prepared! Do your research on Calian, the department, and team you are looking to join
- View the responsibilities for the role and find examples that demonstrate how you’ve completed these in your previous work experience
- Prepare a list of questions to ask us
- Dress business casual for your interview (virtual and in person)
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- We assess your skills and fit, you assess our fit for you
- We keep you updated and share expectations as we make progress in the recruiting cycle
- Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process
Perks and benefits
- Flexible work hours
- Robust company-paid benefits
- Generous time off package
- A balanced approach to work and life
- Stock purchase plan
- RRSP program*
- Work from home options