Manager, NOC
Calian
Posted on Oct 16, 2025
Position Overview
Calian Cyber Solutions is seeking a NOC Operations Manager to lead the Network Operations Center (NOC) and IT Service Line. This role is focused on delivering and expanding Managed Services (MSP) across client infrastructures hosted in Microsoft Azure and on-premises environments. The ideal candidate will bring a strong blend of technical expertise, leadership experience, and a customer-focused mindset to ensure high-quality service delivery and operational excellence.
Responsibilities
- Lead and mentor a team of technical engineers supporting client infrastructure.
- Oversee incident response, troubleshooting, and root cause analysis for network issues.
- Manage documentation of systems and generate performance and compliance reports.
- Coordinate with vendors and service providers to resolve third-party issues.
- Conduct capacity planning and optimize resource allocation.
- Maintain up-to-date knowledge of technologies and industry best practices.
- Collaborate with internal IT teams to deliver integrated solutions.
- Build and maintain strong client relationships through proactive support and tailored IT solutions.
- Ensure SLA adherence for Azure and network-related tickets.
- Support client adoption of new technologies with minimal disruption.
Qualifications
- 5+ years of experience in a NOC Manager role within an MSP environment.
- 3+ years hands-on experience with Microsoft Azure and on-premises infrastructure.
- Strong knowledge of networking, network security, and cybersecurity principles.
- Proficiency in Microsoft 365, Azure AD, Active Directory, Windows Server, and Exchange.
- Experience with firewalls (Palo Alto, Fortinet) and Azure NSGs.
- Solid understanding of cloud architecture, network design, and system hardening.
- Excellent communication and client engagement skills.
- Availability during Canadian business hours, with on-call flexibility.
Additional Requirements
- Education in IT, Cybersecurity, or Network Operations is an asset.
- Certifications in Palo Alto, Fortinet, and Cisco are preferred.
- Experience with FortiManager, FortiAuthenticator, Atlassian JIRA, and Confluence.
- Strong technical writing skills and familiarity with CAB processes.
- Proven ability to manage SLAs, resolve issues quickly, and lead in a high-paced environment.
How we hire
- Our hiring process is designed to help us get to know you and discover if you are the best fit for our team. It's also an opportunity for you to gauge if a role at Calian is the right fit for you.
Throughout the process, we’ll share details of the kind of work you’ll be doing, the projects you’ll be working on, the team you’ll be joining, and what it’s like working at Calian. Our biggest tip throughout the process is to just be your authentic self! - Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as enhance our culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next opportunity.
During the recruiting process, you’re encouraged to notify us of any accommodations you may require. We’ll be happy to help.
- We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines:
- Do your research on Calian, the department, and team you are looking to join
- Add a cover letter that explains why you are a good fit for this position
- Share a portfolio, personal websites, or links to your professional social media
- In your CV, highlight your key achievements - this is your time to brag
- Include dates! Share the timeline of your experience
- Stand out by tailoring your resume to each position you apply to
- Only apply to roles you’re genuinely interested in and that align to your experience
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- Be prepared! Do your research on Calian, the department, and team you are looking to join
- View the responsibilities for the role and find examples that demonstrate how you’ve completed these in your previous work experience
- Prepare a list of questions to ask us
- Dress business casual for your interview (virtual and in person)
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- We assess your skills and fit, you assess our fit for you
- We keep you updated and share expectations as we make progress in the recruiting cycle
- Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process