For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools, and companies that make the world better every day.

Position Overview

Provide coordination and administrative support for all aspects of the psychological assessment process.

Responsibilities

• Ensuring that all contract requirements and deadlines related to the coordination of the psychological assessment process are met or exceeded for assigned contracts.

• Communicating effectively with client agency contacts to ensure that all candidate submissions, inquiries and determinations are processed in a timely manner.

• Working closely with our psychologist network to ensure that all required materials, tests, candidate lists and other deliverables are provided in order to ensure effective processing of candidates.

• Support national testing network by booking testing venues, inviting candidates to sessions and processing venue invoices. Coordinate with test proctors to ensure effective delivery of service.

• Act as main point of contact for candidate inquiries throughout out the assessment process via phone and email.

• Monitor and maintain shared inboxes and databases to ensure accurate records for assigned contracts. Generate and provide reports to CM/agencies as required.

• Score and test candidate materials via Scantron machine/online portal. Filing and organizing of physical test materials.

• Solicitation and submission of psychologist invoices in a timely manner. Process timesheets, invoices and expense claims for CM approval.

• Processing courier packages and creating shipments for documents, office supplies and testing materials.

• Escalate agency/psychologist concerns to CM in timely fashion.

• Provide support/backup to other PAC’s as required.

• Assign / schedule candidate interviews with psychologist network.

• Other duties as required.

Qualifications

• College Diploma or University Degree in a related field is preferred or equivalent experience

• 1-3 years of experience in customer service and administration

• Ability to prepare and interpret schedules and detailed process plans

• Excellent organizational, customer service, written and oral communication skills

• Bilingual in English and French (verbal and written)

• Proficiency using computerized information systems, internet, Microsoft Office applications

• A clear sense of urgency to achieve results.

• A “can-do”, “let’s make it happen” attitude and a focus on a positive customer experience

• Ability to think proactively, critically, and independently to make good decisions

• Exceptional attention to detail and committed to a high degree of accuracy.

• Must be able to gather, prioritize and analyze information skillfully

• Detail oriented, self-motivated and the ability to work well under limited direction

• Strong collaboration and teamwork ability

• Keen sense of time management and flexibility

• Excellent documentation skills and attention to detail.

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