Position Overview

Calian ITCS is currently seeking a Senior Cisco UC Consultant for a 6 months full time renewable contract opportunity to perform the following duties:

Responsibilities

• Provide expert level consultation and troubleshooting for sophisticated network topologies to large enterprise customers on voice and video technologies.
• Work with a multi-functional team to support customers during critical network issues and handle a caseload of customer issues. Aim for total customer satisfaction by identifying, documenting, and resolving issues in a timely and efficient manner.
• Address problems of diverse scope and complexity, requiring detailed analysis and data correlation.
• Lead problem resolution efforts with internal partners.
• Provide systems and product training to customers and contribute to building a technical support knowledge base.

Minimum Qualifications

• Security Clearance: Canadian Citizenship with ability to obtain a Canadian Government Security Clearance at the Secret level. Must live in Ottawa or be willing to re-locate.
• Cisco Voice and Video Solutions: Experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, IM and Presence, Cisco Meeting Server, CUBE, CUSP, VXML, Cisco Meeting Manager, Cisco WebEX Contact Center, WebEX Calling, and WebEX Meeting.
• Collaboration Devices: Proficiency with Room Devices, IP Phones, Desk Devices, Handsets, and Cisco Jabber.
• Collaboration Tools: Familiarity with collaboration suites and tools, particularly Cisco’s offerings.
• Communication skills: Strong communication skills with experience in problem-solving & troubleshooting in a highly collaborative working environment, including remote colleagues.
• Education: BS in a technical field (CS/EE preferred) or equivalent with 8+ years of relevant experience.

Preferred Qualifications

• Language Proficiency: Proficiency in both English and French is highly desired.
• Technical Support: Experience with incident management, reactive support operations, or solving technical problems.
• Leadership: Assertive communication and technical leadership skills, especially in fixing scenarios over WebEx or telephone conversations.
• Cisco Telepresence and Conferencing: Knowledge of Cisco Telepresence endpoints, Cisco Conferencing solutions, Telepresence Management Suite, Video Communication Server, Cisco Expressway series, MRA, and Spark-enabled endpoints is an added advantage.
• Certifications: Professional or expert-level Cisco network certification (CCNP, CCIE) or equivalent technical/networking knowledge is preferred.

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