• Reviews the necessary patient information and ensures all required details are accessible to the program.
• Collaborates with healthcare teams: May include but not limited to Physicians, Pharmacists, Life Labs, and other health care providers.
• Documents all interactions in electronic health record system.
• Interacts with partners to obtain relevant results and information to inform on patient health outcomes.
• Adverse Event Reporting, Risk Assessment, and Intervention identification.
• Identifies obstacles and channels this information to the Program Manager.
• Assists in training and development of new NCM’s as needed.
• Supports and assists peers through regular and ongoing communication.
• Develops and maintains a positive relationship with the RMP team.

Competencies:

• Proven history of leadership abilities, demonstrating proactiveness in identifying customer needs and ownership in executing solutions.
• Effective communication and people skills.
• Ability to develop professional relationships effectively with external customers and internal associates.
• Organizational skills that demonstrate ability to prioritize and manage deliverables, and to effectively navigate within a matrix organization.
• Ability to establish and encourage patient autonomy.
• Ability to manage challenging patient situations with empathy and patience.
• Ability to understand and apply medical and/or business knowledge to all aspects of role while complying with professional and ethical standards of practice.
• Adaptability.
• Computer skills (Word/Excel).

Qualifications:

• Licensed in more than one province would be an asset.
• English and French bilingualism.
• Case management experience preferred.
• Minimum 2 years of practical clinical experience as a health care professional.
• Experience and background in Mental Health are an asset.
• Experience in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support is an asset.
• Experience with Clozapine considered an asset.

Working Conditions and/or Job Requirements:

• Must possess mobility to work in an office environment and use standard office equipment, including a computer (finite movements such as typing), telephoning and other office functions.
• Ability to lift and carry items weighing up to thirty pounds.
• Must be flexible to work extended hours, including weekends and evenings, to support frequent local and regional/national travel to client sites or tradeshows for presentations, meetings, and visits.