About This Role

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Responsible for managing the day-to-day relationship with selected Key Accounts
• Achieve defined revenue, yield, retention, and growth goals for Key Accounts
• Build and maintain strong relationships identifying any pain points for the client, and interfacing with the CAE operations team in a collaborative way to resolve
• Ensure effective and efficient communication with other departments to coordinate scheduling or any other requirements as required
• Ensure that each Key Account Renewal Cycle is managed appropriately with approved pricing and appropriate terms and conditions.
• Maintain a bi-monthly Call Strategy to maintain the relationship and enhance client intimacy
• Provide Management Quarterly reports on spending levels, client feedback, trends etc., including playing an active role in forecasting
• Maintain action trackers for each account to be updated once per month – progress to being reviewed with clients during bi-monthly calls
• Proactively maintaining and growing relationships with Sales, Training Managers, and other CAE departments for smooth execution of customer reservations, onboarding of customers, staffing levels and aligning booking efforts
• Monitor performance and ensure timely and accurate responses to all customers
• Monitor, manage, and train employees to properly book training
• Designs metrics to track customer service successes
• Ensure Key CAO/AEs have in-depth knowledge of the assigned role
• Acts as an escalation point for service-related concerns
• Recruit, hire, and train Key CAOs with a high degree of independence
• Lead Key CAO/AE team by living CAE values, actively listening and proactively serving your team needs
• Coach, train, energize and drive your team
• Provide consistent performance feedback to spur individual growth
• Additional duties as required.

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.