CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers.

The Product and Services Delivery team of CAE Flightscape is looking a motivated individual to join us as a Manager of Delivery Management to help us deliver world class Crew solutions.

The candidate will be a members of a techno-functional team specialized in implementing and delivering Crew Manager, Crew Planner, Recover Manager and other airline operations management solutions / modules as part of the Crew suite for various airlines across the world. Manager of Delivery Management will also be the Subject Matter Expert on these solutions and will be involved in training airline analysts on the tools and ensure the product is adopted effectively and efficiently by the airline.

The holder of this position will be required to handle requirements to solve complex business problems using different technology and system views in one or more assigned functional areas of crew domain in addition to being a Delivery Manager for multiple customers and being a people manager.

Description

• Manage a cross‑functional SCRUM team and collaborate with all team members to deliver high‑quality software, including well‑designed, efficient, and testable business rules code using IBM Operational Decision Manager (ODM).
• Gather requirements directly from customers or through aviation regulatory websites, interpret them into system requirements, document them, create and test scenarios, and deliver Crew solutions.
• Ensure timely delivery of solutions for multiple customers.
• Work on high‑value revenue projects with large‑scale customer impact, operating under limited direction and minimal oversight.
• Define requirements to solve complex business problems using various technologies and system views across functional domains.
• Demonstrate in‑depth knowledge of customer and industry needs; lead and coach subject matter experts and support their upskilling.
• Support continuous improvement initiatives.
• Investigate alternative approaches and technologies.
• Analyze production logs and defects and recommend corrective actions.
• Understand customer perspective and creatively solve real user problems.
• Work closely with customers (remote and on‑site) to train, extract, and define business requirements.
• Collaborate with internal stakeholders to implement Crew software systems within planned timelines and budgets.
• Develop a thorough understanding of the application’s user interface—functionally and technically—to support adoption and integration into customer business processes.
• Participate in Interactive Pilot Assessment (IPA) meetings and project workshops to understand customer business processes and demonstrate application/business rules functionality.
• Test and document new releases and new or modified module functionality.
• Ensure consistent use of approved methods, processes, and tools.
• Demonstrate effective teamwork skills.
• Performance will be evaluated based on timely delivery of customer solutions and ability to articulate product value to customers.
  
  

Minimum Qualifications

• Bachelor’s degree or equivalent technical experience.
• Proven analytical skills.
• Good understanding of database concepts with working knowledge of SQL.
• Basic understanding of Linux and Windows platforms.
• Basic knowledge of Unix commands.
• Advanced skills in Microsoft Excel and PowerPoint.
• Strong organizational and multitasking abilities.
• Proficient English written and oral communication skills; additional language is an advantage.
• Ability to identify problems and know when escalation is appropriate.
• Willingness to travel 20–40%.
• Must be able to work in all necessary functional areas as needed.
  
  

Preferred Qualifications

• Aviation industry experience, particularly in the Crew domain.
• Experience on Cloud platforms (AWS or Azure).
• Technical experience with:
• DBMS: Oracle, SQL
• Operating Systems: UNIX, Linux, Windows
• Microsoft Tools: Word, Excel, PowerPoint, SQL Developer
• Other Tools: Java, Python, Angular, React, C++, Rally, JIRA, WinSCP, PuTTY
  

Benefits

• An environment where your initiatives will be recognized and valued.
• The opportunity to travel internationally.
• The opportunity to work on a variety of projects within a multidisciplinary team.
• The opportunity to represent CAE at external conventions and conferences.
• The possibility to work from home occasionally with flexible schedules.
• Attractive employee benefits.
  
  

Physical Effort

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time.
• Constantly ascend or descend ladders, stairs, scaffolding, ramps, and poles
• Occasionally, remain in stationary positions
• Constantly adjust or move objects up to 30 pounds
• Constantly communicating with others to exchange information
• Constantly perform repetitive motions involving wrists, hands, or fingers
  

CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail HRBusinessAviation@cae.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify

As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Regular

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.

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