Customer Success Manager – APAC Region

Location: Philippines or Kuala Lumpur (Hybrid)

About the Role
The Customer Success team at CAE Flight Operations Solutions is seeking a Customer Success Manager (CSM) to strengthen engagement with key customers across the APAC region. In this role, you will drive long-term customer success and satisfaction by ensuring seamless product adoption and delivering exceptional value.

What You’ll Do

• Build strong, trust-based relationships with key customers and lead regular operational reviews.
• Act as the primary point of contact for escalations, ensuring timely resolution of critical issues.
• Collaborate with internal teams (product, support, delivery) to translate customer needs into actionable objectives.
• Advocate for customers internally, ensuring their feedback influences product and service improvements.
• Monitor and report on KPIs such as NPS, CSAT, and issue resolution metrics.
• Support onboarding, training sessions, and knowledge-sharing initiatives to maximize product value.

What We’re Looking For

• 6+ years of experience in airline or aviation operations.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple clients.
• Comfortable engaging with senior stakeholders (manager/director/executive level).
• Familiarity with project management principles.
• Excellent written and verbal English communication skills (Japanese is a plus).

Why Join CAE?

• Meaningful work that drives professional development.
• Be part of a high-performance team in a global organization.
• Hybrid work model.

About CAE
At CAE, we empower aviation professionals with cutting-edge training and digital solutions to optimize flight operations. With 75 years of experience and a global presence, we are the trusted partner for airlines and business aviation companies worldwide.

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About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Equal Opportunity & Accommodations

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed.

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CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.