Worker Sub-Type:

Regular

Job Description:

POSITION SUMMARY

• Shift-based role in a 24x7x365 facility
• Monitor BlackBerry Infrastructure and Services
• Coordinate Incident Response
• Remediates issues where possible
• Implement Structured Changes
• Document Events

KEY RESPONSIBILITIES

• Monitor the BlackBerry Infrastructure using a variety of tools and react to alerts
• Log alerts and relate them to an incident or a Change
• Be aware of resolution targets for all Services
• Engage relevant Support Teams and work with them as a team until the incident is resolved
• Be prepared to escalate an issue to Management in order to drive resolution
• Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral.
• Perform maintenance tasks to ensure continuous delivery of BlackBerry Services
• Act as the first point of contact for partner NOCs
• Action Customer escalations from Customer Service Operations
• Actively participate in, and suggest projects to improve the technical or working environment

ESSENTIAL SKILLS AND QUALIFICATIONS

• Post-secondary diploma in Computer Systems, Systems Administration, or a related discipline
• Relevant experience in an IT Administration or Network Operations setting
• Experience with Public Cloud, especially Azure and AWS
• Experience with virtual systems management such as Open Nebula
• System administration experience with Windows, Linux, Ubuntu
• Experience with Storage systems (NetApp)
• Have knowledge of Internet protocols (TCP/IP, DNS, HTTP(S), SSL)
• Communicate well and a maintain a positive attitude in stressful situations
• Ability to troubleshoot hardware and software related issues
• Work well in a team environment
• Learn and Share Knowledge
• Work rotating shifts including nights and weekends

ADDITIONAL ASSETS

• Networking knowledge and experience with Carriers
• Customer Service and Incident Management
• Experience with Databases (Postgres, MySQL, Oracle, Cassandra, Maria DB)
• Experience with middleware such as Apache, JBOSS, WebLogic
• Experience with JIRA
• Previous knowledge of BlackBerry

#LI-NR1

Scheduled Weekly Hours:

40

Compensation Hiring Base Salary Range:

$65,600.00 - $92,250.00

Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate’s qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.

Bonus:

Benefits:

The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.

Disclosure of Position Status:

This is an active opening. We are seeking to fill this position immediately

Disclosure of Artificial Intelligence:

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.