Director, Solutions Consulting (Channel Partner)

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00186192

Job Family: Sales

Job Function: Management

Position Summary

Plans and directs pre-sales systems/applications engineering activities in assigned area of responsibility. Provides the technical resources to optimize sales volume and to ensure customers have the maximum opportunity for successful application through systems/applications engineering services. Provide coordination and technical expertise in the facilitation of product/service design and implementation. Has technical expertise in a combination of voice and data networking fields that provides significant proficiency in both technologies. Ability to handle large accounts, including ability to designate appropriate Systems Engineering resources to enable continual growth of the business. Must have excellent skills in critical account management. Span of Control: 3-10, This position/level is only to be used when the management of Senior Managers is required. Experience in data networks, telephony systems & applications, unified communication applications and services, call center systems and related applications, related tools, testing systems, services. Leadership/management experience and/or or demonstrated leadership track record of technical teamsNote: This position reports to a Theater Vice President and VP Sales Technical Operations. This position must be approved through a nomination and selection process prior to official promotion to SE Director.

Qualifications

Executive & Management Experience

• 10+ years of technical pre-sales, systems engineering, or solutions architecture experience in enterprise SaaS, CCaaS, or UCaaS environments.
• 3 to 5+ years of direct people management experience, with a proven track record of scaling pre-sales or partner enablement organizations.
• Proven track record of transforming traditional channel resellers into autonomous, high-velocity "force multipliers" capable of acting as seamless, end-to-end extensions of a direct enterprise salesforce.
• Proven ability to independently identify organizational blockers, architect strategic solutions, and confidently present findings to executive leadership (GVP/EVP level).

Domain & Technical Authority

• Deep domain expertise spanning Customer Experience (CX), Contact Center platforms, Workforce Management (WFM), and AI-driven data environments.
• Strong executive-level understanding of modern cloud architectures, API-driven integrations, Generative AI frameworks, and legacy-to-cloud migration constraints.
• Deep understanding of channel partner business models, go-to-market approaches, and how partners consume vendor technical enablement and support.

Business Acumen & Pre-Sales Operations

• Proven track record of supporting multi-million dollar ARR commitments and accelerating channel sales cycles through structured enablement and rigorous pipeline qualification.
• Experience leading channel technical teams focused on strategic ecosystem capacity building.
• Uncompromising operational discipline with the demonstrated ability to govern deal qualification, manage sandbox environments, and firmly protect pre-sales boundaries against scope creep.

Preferred Qualifications

• Prior experience leading channel pre-sales organizations through major platform modernization or portfolio repositioning initiatives.
• Familiarity or former experience working in a Supplier Channel Partner SC organization, or working directly for a Channel Partner (e.g., C1, Trace3, NWN, Waterfield) is a massive plus.
• Deep competitive knowledge of rival CX and AI channel partner programs (e.g., Genesys Cloud, NICE CXone, Five9).

The pay range for this opportunity is from $252,000 to $315,000 + benefits. This range represents the anticipated low and high end of the salary plus commissions for this position. Actual total compensation will vary and are based on factors such as a candidate’s qualifications, skills, competencies.

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Experience

Education

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.