Solutions Consultant - Enterprise and Enterprise Transformation (ET)

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Position Summary

The Solutions Consultant (SC) III is a senior individual contributor and team force multiplier dedicated to Avaya's Enterprise and Enterprise Transformation (ET) segments. Operating across the Americas theater, you will converge deep technical mastery of Avaya Infinity CCaaS, legacy platforms, and modern cloud architecture to drive outcomes at two simultaneous levels:

1. Deal Level: Own the technical strategy on Avaya's most complex, multi-million dollar opportunities. Partner with Enterprise AE leadership to navigate massive legacy-to-cloud migrations, multi-national data compliance, and highly political procurement cycles.

2. Team/Organization Level: Build the infrastructure and assets that enable every other SC to execute effectively. Set technical standards, author scalable reference architectures, mentor emerging technical talent, and shape product roadmaps through strategic feedback to Engineering.

Degree requirements are waived in favor of proven enterprise execution. Success in this role requires deep mastery across the four pillars of the Avaya SC framework: Domain Expertise, Product Knowledge, Technical Acumen, and Sales/Presentation Expertise.

Key Responsibilities

Pillar 1: Domain Expertise

• Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies.
• Act as a critical feedback loop between the field and internal Product/Engineering teams to directly influence the Avaya Infinity roadmap.
• Lead post-deal Win/Loss reviews on strategic opportunities to document lessons learned and inform team playbooks.

Pillar 2: Product & Competitive Knowledge

• Lead the technical narrative for enterprise RFPs/RFIs, consistently positioning Avaya Infinity's differentiated value against market competitors.
• Represent Avaya's technical perspective in customer Q&A sessions and security review calls.

Pillar 3: Technical Acumen

• Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE.
• Design POC success criteria strictly anchored to measurable customer business outcomes (e.g., agent efficiency, cost reduction).

Pillar 4: Sales, Presentation, & Leadership Expertise

• Act as a force multiplier for the broader SC organization by independently authoring and governing centralized Hero Demos and reference architectures.
• Mentor junior SCs, lead internal technical deep-dives, and actively drive the technical close plan alongside Enterprise AEs.
• Operate exclusively in the pre-sales and strategic technical domain. This role is structurally separated from post-sales ticket resolution, implementation delivery, and break-fix support.

Qualifications

Experience & Domain Mastery

• 6 to 10+ years of technical pre-sales, systems engineering, or solutions architecture experience with enterprise software or cloud platforms.
• Minimum 3 to 5 years of experience explicitly leading complex, multi-stakeholder, multi-year strategic account engagements ($2M+ TCV, C-suite, enterprise architecture).
• Proven track record of technical wins on strategically complex opportunities, combined with the ability to build sophisticated business cases and ROI models.
• Deep domain expertise in Customer Experience (CX), Contact Center (CCaaS), and Unified Communications (UCaaS) business outcomes.

Technical Architecture & AI Competencies

• Deep conceptual understanding of modern enterprise CCaaS and UCaaS architectures (e.g., Avaya, Genesys Cloud, NICE CXone, Five9), including omnichannel routing and AI-driven CX.
• Expert-level API-first integration design (microservices, serverless, event-driven) and hands-on proficiency with RESTful APIs, Postman, modern frameworks (Python, JavaScript/TypeScript, Node.js), and API security (OAuth, JWT).
• Advanced expertise in Generative/Agentic AI frameworks (LLMs, RAG, prompt engineering, fine-tuning), Model Context Protocol (MCP), and responsible AI governance.
• Expert knowledge of enterprise data platforms (Databricks, Snowflake), ETL/ELT design, and real-time analytics mapping.
• Deep command of enterprise networking (Firewalls, NAT, SBC placement) and cloud security/compliance frameworks (SOC2, HITRUST, FedRAMP, GDPR, HIPAA).

Sales, Methodology, & Leadership

• Deep competitive knowledge of rival platforms with the ability to architect compelling displacement narratives.
• Minimum 2+ years of experience actively mentoring, coaching, and developing junior technical talent.
• Expert mastery of MEDDPICC, which is the standard methodology and framework our Sales team utilizes for sales stage qualification and advancement.
• Executive presence and elite presentation skills; the ability to command a room of business and technical stakeholders.

Preferred Qualifications

• Prior hands-on experience migrating legacy on-premises telephony architectures (e.g., Avaya Elite, Aura) to modern cloud environments.
• Familiarity with discovery frameworks like Selling Through Curiosity (STC) and NEPQ is a strong plus.
• Demonstrated thought leadership, such as industry publications, speaking engagements, or recognized CCaaS/AI expertise.

The pay range for this opportunity is from $200,000 to $251,000 + benefits. This range represents the anticipated low and high end of the salary plus commissions for this position. Actual total compensation will vary and are based on factors such as a candidate’s qualifications, skills, competencies.

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Experience

Education

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.