About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

Responsibilities

· Architect and Design: Identify and select the most suitable technologies, frameworks, and architectural patterns to meet project goals. You will be responsible for creating high-level design documents and ensuring the technical vision aligns with business objectives, particularly for modern AI and Agentic AI applications.

· System Development: Lead the implementation of scalable and reliable software solutions, focusing on backend services that process and manage data from chat and transcription channels. You will write clean, efficient, and well-documented code.

· Technology Evaluation: Take ownership of the technology evaluation process. You will be expected to independently research, test, and assess new technologies, frameworks, and tools without direct guidance, and make recommendations on their suitability for the company's needs.

· Mentorship and Leadership: Guide and mentor junior engineers, fostering a culture of technical excellence and continuous improvement.

· Effective Communication: Present technical concepts, project progress, and architectural decisions to both technical and non-technical stakeholders. You must be able to articulate complex ideas clearly and persuasively.

---

Requirements & Qualifications

· Experience: 10+ years of experience in software development, with a minimum of 3 years in a senior or architect-level role.

· Platform Expertise: Proven experience in designing and building platforms that work with high-volume data from chat and transcription channels.

· Guidance: Demonstrated ability to work independently and provide technical direction to a team.

· Problem-Solving: Strong analytical and problem-solving skills, with a track record of successfully delivering complex projects.

· Collaboration: Excellent collaboration and interpersonal skills, with the ability to work effectively in a cross-functional team environment.

Knowledge, Skills & Abilities

· Architectural Patterns: Deep understanding of modern software architecture patterns (e.g., microservices, event-driven architecture, distributed systems).

· AI Expertise: Knowledge of and experience with modern AI and Agentic AI applications.

· Data Processing: Experience with data pipelines and real-time data processing.

· Performance Optimization: Expertise in identifying and resolving performance bottlenecks in large-scale systems.

· Communication: Exceptional written and verbal communication skills, including the ability to effectively present to diverse audiences.

· Presentation: Proficiency in creating and delivering clear, compelling technical presentations.

Education

Preferred Certifications

Footer

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.