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Job Information

Job Code: 00255943

Job Family: Services

Job Function: Services Engineering

About the Job

The role requires an exceptional ability to manage/support project execution and delivery often in intensely competitive environments. As a leading remote/on-site delivery engineer, the candidate needs to increasingly master a confident balance between deep technical expertise across multiple Avaya products and strong interpersonal consultative skills. The role demands adept project execution and delivery across multiple customer locations and remote/onsite support to the remote consultants and other stakeholders. After the successful implementation of the project, the engineer should be able to resolve or support the team in resolving/debugging the aforesaid support issues

Roles & Responsibilities

• Identifies, analyzes, and resolves moderately complex problems with business communication systems.
• Provide System level MACD support to internal & external customers.
• Responsible to work with all stake holders & partners supporting end-user installations, configuration & programming changes.
• Responsible for Onsite/offsite Support on Avaya Voice related solution.
• Provide regular updates on project responsibilities and dependencies.
• Handle technical escalations & technical issues escalated by team members.
• Contribute significantly to client satisfaction and interface with clients with defined tasks.

About You

• Should have 4- 8 years of relevant experience in the telecom profile; Working on AVAYA Aura Core Session Manager/endpoints/Communication Manager, Avaya Gateways G700/G450, S83xx,84xx,85xx,87xx,88xx, one-X products, Avaya Aura Messaging, AVP, Avaya Control Manager, WFO, ACR, CMS, AES, AADS, Presence Services, Utility Server, Avaya Experience Portal, IX Messaging,
• Networking Skills: TCP/IP, Session Initiation Protocol, H.323
• Candidates must have a proven track record (formal Nortel/AVAYA/Cisco training if possible) of Installation and maintenance across the Avaya/Nortel product range.
• Any of the Avaya Certification: ACSS, ACIS, ACSE.
• Good Analytical skills with demonstrated problem solving capabilities.
• Strong technical background, Good understanding and knowledge of Software Architecture, Integration capabilities and Data models.
• Excellent case management skills & able to work independently.
• ITIL model of service delivery, understanding of SLA’s, contracts. Exposure to supporting global customers, working 24*7 environment.
• Must at least have a Bachelor's degree in Engineering (Computer science or related technical field)/MCA

Preferred Experience Level

Education

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).