Software Support Engineer (Graduate Opportunity)
Amdocs
Job ID: 206930
Required Travel :Minimal
Managerial - No
Location: :Bulgaria- Sofia (Amdocs Site)
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentence
What will your job look like?
- Learn to configure and apply proactive monitoring tools to anticipate and resolve issues.
- Assist in reviewing performance and service quality reports and suggest improvements.
- Respond to system alerts and collaborate with internal teams to ensure smooth operations.
- Support the creation and distribution of reports for system performance.
- Gain hands-on experience in designing, testing, and implementing software change requests.
- Act as a trusted point of contact for customer inquiries, ensuring timely and professional responses.
All you need is...
Why you will love this job:
• You will gain valuable experience and wide knowledge of Software integrative systems.
• You will be exposed to advanced market technologies.
• You will work with multiple channels and diverse areas of expertise.