Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

The Opportunity

We are now seeking a dynamic and results-oriented Customer Success Leader to build a new practice in the Amdocs SaaS Business Unit focusing on driving value delivery and strategic partnership with our key Telecom and Enterprise customers!

The Customer Success Leader will act as a trusted advisor, owning the post-sales customer relationship to ensure successful product adoption, maximum value realization, and long-term customer health and growth. This role is critical for retaining our valuable customer base and driving expansion revenue in a highly competitive market!

What will your job include?

Value Delivery & Adoption
• Oversee SaaS onboarding and implementation for rapid time-to-value.
• Act as a trusted advisor for executive and operational stakeholders.
• Drive feature adoption and demonstrate ROI against business outcomes.
• Monitor customer health metrics to identify risks and opportunities.
Retention & Growth
• Develop strategies to reduce churn and retain at-risk accounts.
• Identify and collaborate on upsell/cross-sell opportunities to grow NRR and ARR.
• Own and execute timely contract renewals.
Compliance & Governance
• Ensure deployments and engagements meet quality, compliance, and governance standards.
• Gather and share customer feedback and insights as the “Voice of the Customer.”
Relationship Management
• Conduct Executive Business Reviews and maintain high CSAT scores.
• Collaborate across Sales, Services, Support, and Product for a seamless experience.
People Leadership
• Lead and mentor a high-performing Customer Success team.
• Set clear goals and KPIs aligned with organizational objectives.
• Drive talent development through coaching and succession planning.
Practice Leadership
• Define and evolve Customer Success frameworks and best practices.
• Implement scalable processes, tools, and metrics for success measurement.
• Represent the practice internally and externally as a thought leader.

All you need is...

• Proven success as a Customer Success Leader in the B2B SaaS space.
• Demonstrated experience partnering with enterprise-level customers and building executive-level relationships in the Telecom industry.
• Proven ability to drive value realization, negotiate renewals, and identify expansion opportunities.
• Success exponentially growing Net Revenue Retention, Recurring Revenue and Customer Satisfaction.
• Experience leading, developing, mentoring a team of Customer Success Managers, ensuring alignment with company goals and best practices.
• Exceptional communication and presentation skills, with the ability to drive cross-functional collaboration.
• Experience in compliance, regulatory, or governance requirements relevant to Telecom/Enterprise IT is highly desirable.
• A bachelor’s degree in business or other relevant focus area. A master’s degree is preferable.

Why you will love this job:

• Work within a very diverse and multi-cultural environment, and a fast growing and dynamic organization!

• Lead projects for market leading software solutions for the telecommunications industry.

• Work on international projects, and will be provided with the opportunity to work closely with market leading telecom companies!