Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Responsible for design, development, modification, debug and/or maintenance of software systems developed in Service Now.

What will your job look like?

• You will design and develop responsive, scalable, and high-performance Service Graph Connectors for Service Now.
• You will work closely with customers and stakeholders to understand business requirements, translate them into technical solutions, and deliver intuitive user experiences.
• You will leverage AI-powered development tools such as GitHub Copilot to accelerate coding, improve quality, and streamline workflows.
• You will collaborate with cross-functional teams including service now platform admins and operations, data integrity teams and other teams doing similar work.
• You will actively participate in code reviews, contribute to architectural decisions, and promote best practices in front-end development.
• You will continuously seek opportunities for innovation, automation, and performance optimization in your development tasks.
• You will follow Amdocs software engineering standards, applicable software development methodology and release processes, to ensure code is maintainable, scalable, and supportable, and demo the software products to stakeholders.
• You will follow AT&T software engineering standards, applicable software development methodology and release processes, to ensure code is maintainable, scalable, and supportable, and demo the software products to stakeholders.
• You will investigate issues by reviewing/debugging code, provide fixes and workarounds, and review changes for operability to maintain existing software solutions.
• You will work within a team, collaborate and add value through participation in peer code reviews, provide comments and suggestions, and work with cross functional teams to achieve goals.
• You will be encouraged to actively look for innovation, continuous improvement, and efficiency in all assigned tasks.

All you need is...

Education & Experience:
• Bachelor’s degree in science/IT/Computer Science or equivalent
• 3+ years of hands-on experience in Service Now (Advantage: Experience in service now projects with AT&T)
Technical Skills:
• Knowledge in ServiceNow Platform: Required deep understanding of the ServiceNow platform architecture, CMDB data model and TNI class model including configuration of forms, UI policies, and ACLs.
• Scripting: Strong ability in JavaScript for server-side and client-side scripting, including Business Rules, Client Scripts, and Script Includes.
• Integration: Experience with integrating ServiceNow with other systems using technologies like REST API and understanding the MID Server, scheduled Jobs, IRE , Strong proficiency with Integration Hub ETL capabilities.
Familiarity with GitHub Copilot or other AI-assisted development tools.
• Database knowledge:
Understanding of database development, such as creating and modifying tables and running SQL queries and usage of JDBC.
• Testing (QA):Experience with testing methodologies, including using the Automated Test Framework (ATF) to create and run tests for customizations
Soft skills:
• Excellent communication and problem-solving skills, with a customer-centric mindset.
• Skill in analyzing business processes and identifying opportunities for optimization.
• A meticulous approach to ensure accuracy in development and configuration.
• A commitment to ongoing learning and staying current with the latest releases is critical.

Why you will love this job:

• The chance to serve as a specialist in software and technology.
• You will take an active role in technical mentoring within the team.
• You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.
• We provide stellar benefits including but not limited to, health, dental, unlimited vacation and parental leave!

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