Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Understand the business needs of the customer and assess the impact of those needs in order to communicate and implement the recommended efficient solutions.

What will your job look like?

We are seeking a highly skilled and experienced Business Analyst to join our dynamic team in Athens. This is a hybrid role, offering a mix of remote and on-site work. The ideal candidate will have a strong background in business process modeling, requirements gathering, and agile project environments. Experience with BPMN, Jira, Azure Boards, or similar platforms is highly desirable. A background in the telecommunications industry is preferred. SQL querying skills are a strong plus.

• Lead the analysis and documentation of business requirements and processes.
• Create and maintain BPMN diagrams to model business workflows.
• Collaborate with stakeholders to identify business needs and translate them into functional specifications.
• Work closely with development teams using Jira, Azure Boards, or similar tools to manage user stories and tasks.
• Facilitate workshops, interviews, and meetings to gather and validate requirements.
• Support project planning, testing, and implementation phases.
• Mentor junior analysts and contribute to continuous improvement initiatives.

All you need is...

Must-Have Skills:

• 5+ years of experience as a Business Analyst or similar role
• Strong knowledge of BPMN 2.0 and business process modeling tools
• Excellent analytical, problem-solving, and communication skills
• Experience working in Agile/Scrum environments
• Experience in the telecom industry is a strong advantage
• Bachelor’s degree in Business, IT, or related field (Master’s preferred)

Good-to-have Skills:

• Proficiency in Jira, Azure DevOps Boards, or similar platforms
• Familiarity with SQL and ability to write basic queries

Why you will love this job:

• Use your outstanding business analysis skills to make a significant impact on leading solutions that produce the most efficient product solutions.
• Be a key member of a global, dynamic, and highly collaborative team with various possibilities for personal and professional development!
• You will have the opportunity to work in a multinational environment for the global market leader in its field.
• We offer a wide range of stellar benefits, including health and life insurance as well as paid time off, sick time, and parental leave!