Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Perform network design/optimization activities under technical supervision.

What will your job look like?

1. Level 1 and Level 2 Support
• Provide technical assistance and troubleshooting for the RF cell site design product.
• Resolve user issues promptly and escalate complex cases as needed.
2. Swagger API Workarounds
• Develop and implement effective workarounds for Swagger API-related challenges.
• Collaborate with the development team to ensure smooth integration and functionality.
3. Training Recordings
• Create and maintain comprehensive training recordings.
• Ensure materials are current and easily accessible to users.
4. User Permission Management
• Manage user access and permissions in accordance with company policies.
• Maintain security and compliance standards.
5. Training Portal Maintenance
• Update and manage content on the training portal.
• Monitor usage and address any technical or content-related issues.
6. Confluence Page Management
• Maintain accurate and up-to-date documentation on Confluence.
• Work with team members to ensure clarity and completeness of information.

All you need is...

• Bachelor’s degree in Communications and Electronics, or a related field.
• Proven experience in technical support, preferably in telecommunications or RF cell site design.
• Strong understanding of Swagger API and related technologies.
• Excellent communication and interpersonal skills.
• Experience in creating and managing training materials.
• Familiarity with user permission management and security protocols.
• Proficiency in Confluence and documentation practices.
• Strong problem-solving skills and attention to detail.

Preferred Skills:

• Experience with T-Mobile RF cell site design products.
• Knowledge of telecommunications industry standards.
• Ability to work independently and collaboratively.

Why you will love this job:

• You will be responsible for the performance of RF network design, planning & optimization activities.
• You will also perform post processing analysis, site build verifications and acceptance.
• If you enjoy working on equipment’s manufactured by Ericsson, Nortel, Nokia, Siemens and have the right knowledge of optimization, HSPA throughput and power utilization you will love working in the environment.