Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

What will your job look like?

• Provide support to Amdocs internal users for IT related support
• Knowledge to support various Desktop and Laptop models available in Amdocs
• Image Amdocs Laptops and desktops with the Amdocs image
• Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
• Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
• Support meeting/conference room IT infrastructure
• Handle LAN issues individually. Involve remote Network team for any major network activities.
• Manage allocation and configuration of Telephony devices. Involve remote telephony team for any major telephony activities.
• Perform Logistics related activities like receiving IT equipment, updating asset management system & allocating IT equipment to employees.
• Vendor management – Deal with various telecom, network and desktop/laptop vendor to support existing requirements and plan for future requirements
• Initiate procurement requirements for new Telecom, Network and PC/Laptop devices to support existing and growth requirements
• Need to be on call after office hours and during weekends for any major disruptions in IT Service

All you need is...

Required Skills/Domain Knowledge

• Must have minimum 2 years of technical support experience
• Excellent communication skills
• Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM
• Excellent knowledge of PC & laptop hardware
• Expert knowledge of Windows 11 operating system
• Intermediate knowledge of managing Cisco LAN devices network and intermediate knowledge of Cisco WAN devices, Multiplexers and WAN topology
• Intermediate knowledge of Windows Exchange messaging system
• Intermediate knowledge of backup systems like OneDrive, Commvault
• Intermediate knowledge of Avaya EPBAX and expert knowledge of configuring Avaya extensions/ softphones.
• Windows System Administration.
• PC support
• Network administration
• Good knowledge of MS suite of products like MS Office, Outlook etc

Required Behavioral Competencies

• Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertise
• Good collaboration skills to achieve the stated objectives
• Excellent English communication skills
• Patient with customers
• Have an ownership mentality to resolve issues on own or with the help of others
• Be a self-starter and the work minimal remote assistance
• Come up with ideas, solutions to implement new services to enhance customer satisfaction

Why you will love this job:

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce