Software Support Specialist
Amdocs
Customer Service
Remote
Posted on Apr 1, 2025
Job ID: 197077
Required Travel : Minimal
Managerial - No
Location: Italy- From Home (Working from Home)
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.
In one sentence
SAS team is looking for a bright, team player to join the Service Assurance line of business. This position offers a great opportunity to work on all aspects of the INS,Helix PM, NewTM project, assisting with design, implementation, testing and support of upcoming projects. As well, as being part of a dynamic team, who work closely with Teoco and its customers.
What will your job look like?
Must Haves
Required Travel : Minimal
Managerial - No
Location: Italy- From Home (Working from Home)
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.
In one sentence
SAS team is looking for a bright, team player to join the Service Assurance line of business. This position offers a great opportunity to work on all aspects of the INS,Helix PM, NewTM project, assisting with design, implementation, testing and support of upcoming projects. As well, as being part of a dynamic team, who work closely with Teoco and its customers.
What will your job look like?
- Development of software adaptors/drivers as per customer requests and Telecom designs.
- Install, configure and support the customer solution
- Support and testing of upgrade releases.
- Support and guide customers remotely and onsite
- Technically support presale and demo activities
Must Haves
- Native Italian Speaker residing in Italy
- BA Computer Science/IT engineering or equivalent
- Excellent command of English, both spoken and written
- At least 3 years’ experience in similar work
- Coding capabilities in one language (C, C++, Java, or equivalent)
- Excellent social skills for teamwork and customer interactions
- Experience with Unix and SQL
- Proactive, creative, and able to fit into a dynamic environment
- Ability to work under pressure with multiple ongoing projects
- Background in OSS, Telecom
- Big data knowledge
- Experience in a Delivery group and/or Telecom knowledge
- Confident in presenting and training
- You will gain valuable experience and wide knowledge of Software integrative systems.
- You will be exposed to advanced market technologies.
- You will work with multiple channels and diverse areas of expertise.