DevOps Support Engineer (ELK/Kafka/Kubernetes)
Amdocs
Software Engineering, Customer Service
Guadalajara, Jalisco, Mexico · Guadalajara, Jalisco, Mexico · Jalisco del Refugio, Jal., Mexico · Mexico
Posted on Feb 21, 2025
Job ID: 194930
Required Travel : Minimal
Managerial - No
Location: Mexico-Guadalajara (AM)
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.
In one sentence
Responsible for design, development, modification, debug and/or maintenance of software systems
What will your job look like?
Bachelor's degree in Science/IT/Computer Science or equivalent
Required Travel : Minimal
Managerial - No
Location: Mexico-Guadalajara (AM)
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.
In one sentence
Responsible for design, development, modification, debug and/or maintenance of software systems
What will your job look like?
- Monitor tasks, identifying risks and handling mitigation and escalations.
- Respond to incident, involve in logging incidents, performing initial diagnostics, and attempting to resolve basic issues.
- Provide feedback and suggests solutions, including operability perspective.
- Identifies areas for automation in day to day operation
- Follow software engineering standards, applicable software development methodologies and release processes.
- Actively participate in discussions related to products/applications/modules/team .
- Enforce quality processes (such as performing technical root cause analysis and outlining corrective action for given problems), measures them and takes corrective actions in case of variances.
- Provide hands-on technical and functional input to design, maintenance, integration and testing of complex software components according to functional and technical design specifications.
Bachelor's degree in Science/IT/Computer Science or equivalent
- 4+ years of experience as a Software Engineering
- Ability to communicate clearly and concisely, both verbally and in writing.
- Experience with ELK stack (Elastic Logstash and Kibana) including visualizations, dashboards , monitoring & Performance tuning\ troubleshooting of elastic cluster
- Experience using cloud native messaging frameworks like Apache Kafka, Kafka Connect, Kafka Streams
- Experience working with CI/CD tools such as GitLab and Jenkins, and Agile project management tools such as Jira
- Working knowledge of Kubernetes (Specially kubtectl commands), Docker
- Familiar with cloud native technologies and building DevOps pipelines – incorporating Kubernetes and the multitude of deployment pipeline tooling that supports it (Jenkins, Spinnaker, Helm, Harbor, Nexus Sonatype etc)
- E xperience in Mobility/Wireless Line of Business in charging\billing would be a big plus.
- Knowledge in Openstack platform & Cloud concepts would be a another added advantage
- You will be challenged to design and develop new software applications.
- You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth.