Job ID: 190557

Required Travel : Minimal

Managerial - No

Location: Czech Republic- Prague (Amdocs Site)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

We seek a candidate with excellent customer service, effective communication skills for both onsite and remote staff, strong technical expertise and problem-solving abilities, who can work independently,

take ownership of problems, and exhibit a flexible, collaborative approach to tasks and responsibilities.

What will your job look like?

• Providing installation/maintenance/troubleshooting on HW systems and peripherals.
• Providing preventive maintenance of equipment.
• Carrying out IT asset management related tasks.
• Ensuring compliance with organisation policies, procedures and work instructions
• Providing technical support related to Mac and Windows operating systems.
• Managing the Lifecyle of all IT assets on your site including storage, inventory cunts and disposal
  
  

All you need is...

Must-Haves

• Minimum of 4 years relevant professional experience
• Excellent command of English (both verbal and written)
• Familiar in supporting various Microsoft operating systems (Windows 11, 10) and their basic services (DNS, DHCP, printing, ActiveDirectory, etc).
• Familiar with Microsoft Office Suite, Office 365, Microsoft Teams.
• Experience supporting all hardware across Windows platforms.
• Experience in managing IT assets
  
  

Good To Have

• ITIL certification
• Experience supporting all hardware across MAC OS platforms.
• Experience of / knowledge in Apple / MacBook / JAMF
• Experience as Field Support engineer.
  
  

Why You Will Love This Job

• You will be working on market leading software for the telecommunications industry.
• You will be provided with a rare learning opportunity within an experienced team, to work on high-end technology.
• You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization.
  
  

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce