Job ID: 188199

Required Travel : Minimal

Managerial - No

Location: :Cyprus- Limassol (Amdocs Site)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

The business/ systems analysis specialist has a broad and deep knowledge of customers' business environments, operations, relevant regulatory, compliance and governance frameworks as well as industry standard processes, key trends, customer segments and lines of businesses. He/ she demonstrates this knowledge and experience to advise on, capture and define business and system requirements and processes that best reflect customer needs, based on product capabilities and best practices.

What will your job look like?

• Accurately anticipate current and future business requirements to meet the customer needs
• Ensure high business value based on product capabilities and best practises while ensuring proficient business value between business processes, technology and people.
• Leading customers to efficient solution, by observing the overall picture while maintaining a level of detail appropriate to the context;
• Demonstrate deep business and technology expertise
• Identify requirements, assess capability gaps and propose possible solution approach and/ or new capabilities that the project, iteration or work effort should deliver.
• Build positive relationship with the customer IT and business partner group at the most senior levels of the organization and become aware with customer IT plans, budget and business roadmaps!
• Lead E2E solution domain and take full responsibility for own work; Lead the work of other internal or external BAs and users (indirectly/ matrix); May provide quality review of BAs work to ensure that the business analysis work is of sufficient quality to meet solution objectives and deliver business value; Handle requirements traceability and prioritization.
• Collaborate with project/ line / solution manager on the planning and estimation of BA activities; Supervise BA activities, develop and handle requirements management plan
• Responsible for developing and leading practices and standards and IP within the unit/ organization.
  
  

All you need is...

• Computer Science Degree or Electronics and Communication Degree
• A solid grasp of OSS (Operations Support System) concepts. These systems manage network infrastructure, services, and connectivity.
• In-depth knowledge of network resource inventory, including physical and virtual elements (such as routers, switches, servers, and virtual machines), logical connections, and services.
• Understanding how network resources are allocated, tracked, and managed within the inventory system.
• Familiarity with telecom domain essentials, including network components, protocols, and service provisioning, is crucial.
• Creating use case diagrams to visualize system interactions and requirements.
• Proficiency in eliciting and documenting requirements from stakeholders, including network engineers, operations teams, and end-users.
• Ability to analyze inventory data, identify trends, and propose improvements.
• Extensive and hands on experience with OSS such as Amdocs ARM (preferred) or any other industry leading Product such as Ericsson Granite, Netcracker OSS etc.
• 10 years' of experience in telecom industry and/or IT, with at least 5 years practical experience in business / system analysis, working with customer on requirement and business processes definition, in a variety of complex situations.
• Customer-facing experience: Ability to lead and facilitate sessions, resolve challenges and suggest solutions using various methods (presentations, demos, business processes etc.)
  
  

Why You Will Love This Job

• Accurately use insights of customers’ business environments to influence decisions impacting customer efficient solution design.
• Be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
• Get the opportunity to work in a multinational environment for the global market leader in its field.
• We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!
  
  

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce