Welcome!

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

Job Description

Principal Tasks:

This is the entry level for the Technical Services Organization – for both the Global and Regional teams

Provides Pre and Post Sales Technical Services for Adtran’s Channels and End User’s, with the appropriate level of support / supervision including:

• On site and telephone support during normal business hours
• On-call service outside normal business hours
• On site, level 3 support outside of normal business hours following escalation from support partners.
• Assist the customers during system evaluation and qualification trials and demo activities
• Attend customer sites to install and commission Adtran products inside and outside of normal business hours
• Administration and maintenance of equipment and tools used for support purposes
• Documentation and feedback of product and quality issues to Engineering and Production via CRM tools (Salesforce) .
• Assist repair unit in identifying technical issues and authorizing the return of faulty materials.
• Create documentation and other tools to proactively educate channels and end users about potentially difficult issues prior to them becoming problems.
• Develops knowledge of Adtran products, focused on the product family Optical Transport (WDM) – completes the relevant Adtran Certified Engineer courses

Supplementary Tasks:

• Act as primary technical contact to designated customers for Service Delivery Management, including attendance and participation in Contract, Technical and Operational meetings.
• Other tasks as assigned

Customers (Internal & External):

• All Adtran partners and end users
• Adtran Sales
• Adtran Project and Program Management
• Adtran Quality Assurance
• Adtran Repair Unit

Skills / Qualifications / Training / Experience:

• Up to 2 Years or greater experience in Technical Support or other technical service related department in the telecom business sector.
• Good technical background in fiber optics, LAN’s, SAN, DWDM, Ethernet, and IP (including routing protocols) and ssh as well as working Knowledge about network management systems
• Experience with IP based DCN networks
• Excellent presentation and communication skills
• Excellent communication and customer interfacing skills
• Additional Language skills beyond English are beneficial
• Sitting for extended periods of time
• Prepared to travel fairly extensively
• Prepared to do flexible working hours

Success Criteria:

• Self-motivated, thorough, task focused.
• Ability to quickly acquire new qualifications and develop new skills
• Excellent presentation and communication skills
• Excellent communication and customer interfacing skills
• Ability to recognize and verbalize opportunities to improve workflow.
• Ability to develop and nurture relationships with internal and external customers.
• Ability to make calculated judgements based upon experience and given guidelines.
• Ability to quickly identify, escalate and de–sensitize significant technical issues surrounding the Adtran product family. That is, the ability to address issues before they become problems.
• Ability to prioritize the tasks appropriately and efficiently